Dispatches and deliveries
Orders shall be delivered to the address that each user indicates in the order form. There is an option for delivery to another address (place of work, family members etc.). Orders shall be delivered in perfect condition. VILASECA, S.A. shall not be liable for any mistakes in the delivery when the address entered by users in the order form does not match the real address or when there are omissions.
The period determined for deliveries shall vary depending on the time required for the preparation of the order and the delivery location of the merchandise.
It must be taken into account that the procedure during this time period is as follows: Confirmation of the order, preparation and delivery through ordinary mail or Parcel Service. Our objective is to make the delivery to the indicated address within a deadline of 6 to 8 days, although most deliveries are usually delivered in less than 5 days (Canarias, Ceuta or Melilla may require terms of up to 14 days).
These periods are approximate and therefore may vary due to logistical reasons or force majeure. In the event of delays in the delivery of an order, users may ask about the situation of their orders by sending an e-mail to: firstname.lastname@example.org.
Incidents during deliveries
If users are not at home at the time of the delivery, a notification shall be posted through their letterboxes to contact and indicate how to proceed to pick up the package.
If the delivery cannot be made and the order is finally returned to us, users must pay the charges for the delivery and return of the merchandise. Any expenses incurred shall be deducted from the returned order amount, which shall then be refunded.
Shipping costs are as follows:
- Peninsula and Balearic Islands:
- 4 € for orders below 15 €
- 3 € for orders between 15 € and 30 €
- 2 € for orders between 30 € and 50 €
- Free for orders over 50 €
- Canary Islands, Ceuta and Melilla:
- 20 €. Upon receipt of the shipment, the corresponding local taxes (IGIC, IPSI, AIEM, ...) as well as possible customs duties that may be applicable must be paid additionally.
- 6 € for orders below 50 €
- Free for orders over 50 €.
Rest of Europe:
- From 6 € to 10 €, depending on the country of destination.
All of the prices of the products shown on the web site include VAT and any other applicable taxes. However, these prices do not include the expenses corresponding to the shipment of the products, which are detailed separately and must be accepted by the user.
All of the products shown on the web site are in stock. However, if for any reason an ordered item is not in stock then the purchase may not proceed. In this event users shall be notified by e-mail or by telephone of the total or partial cancellation of their order and of the possible product replacement options.
Purchase protection security
AVET SET does not save or manage your payment information. These data are processed directly by the payment gateway (BBVA or paypal) and in a totally secure way, with security certificates.